Privacy policy

RealOS is a customer relationship management platform for real-estate brokerages and their agents, provided by Aera Capital (we). It includes workspace, marketing, communication and reporting tools, together with integrations to channels such as Facebook and Instagram (Meta), LinkedIn and WhatsApp.

• Account and user data: your name, work email address, phone number, role, language preference and sign-in records.
• CRM records entered by your workspace: leads, contacts, properties, deals, activities, documents and notes.
• Communications received through connected channels: messages, comments and profile details, such as names, handles and platform account identifiers, from Facebook, Instagram, LinkedIn and WhatsApp when a workspace connects those channels.
• Technical and usage data: device and browser information, IP address, log events and security records.

• To provide, operate and improve the RealOS platform and its features.
• To display and route communications from connected channels into the right workspace inbox.
• To authenticate users, protect workspaces and prevent abuse or fraud.
• To provide customer support and respond to requests, including data deletion requests.
• To meet legal, accounting and regulatory obligations.

We do not sell personal data. We share it only with service providers that help us run RealOS — for example cloud hosting, email delivery and error monitoring — with the channel platforms you choose to connect, and where the law requires it.

These providers process data on our instructions and are bound by confidentiality and security commitments.

We keep personal data for as long as your workspace is active or as needed to provide the service, and afterwards only for the period required by law or to resolve disputes.

Messages, comments and profile details stored for a Facebook, Instagram, LinkedIn or WhatsApp contact are deleted when that person requests deletion through the channel's flow or when the workspace disconnects the channel. Backup copies are removed as backups rotate.

You can ask us to access, correct, delete or restrict the personal data we hold about you, object to processing, or ask for a copy in a portable format. Contact us at privacy@aera-capital.com and we will respond within the time the law allows.

If you are a Facebook or Instagram user, you can also request deletion of the data we hold for your platform account on the data deletion page.

We use encryption in transit, access controls, audit logging and least-privilege access to protect personal data. No system is perfectly secure, but we work to keep risk low and to inform affected users when the law requires it.

We may update this policy from time to time. When we make material changes we will announce them in the workspace or by email, and we will update the effective date above.

Questions about this policy or your data? Email us at privacy@aera-capital.com.